Please find our shipping and delivery information below.

Shipping 

Our cut off time for same day dispatch is 3pm (GMT) Monday to Friday. This ensures all orders can be dispatched to Royal Mail on the same working day. Orders made after these times will be dispatched on the next working day, e.g. orders made on a Friday after 3pm will be dispatched on Monday. Please allow up to 12 days for your order to arrive. Any orders that do not arrive within these 12 days will be considered lost. Scotvapes cannot send items outside of the UK. Orders with an address outside of the UK will automatically be cancelled. 

Delivery 

Scotvapes ships online orders with Royal Mail.

We have 2 shipping options: Royal Mail 1st Class and Royal Mail Special Delivery (Tracked).

We recommend for customers to use Special Delivery with orders that include kits or large basket totals. If you experience issues with Royal Mail delivering to your address, we suggest using Special Delivery as it is fully trackable. 

Special Delivery: fully tracked, reference will be provided via email once shipped. 

Track your order here.

We provide shipping to Military posts. Regular 12-day grace period is not included for Military shipping. We won’t be responsible for missing orders.

Cancellations 

The buyer should inspect all products immediately upon delivery. If there is any problem/damage or the product breaches our contract, then the Buyer needs to notify Scotvapes within 48 hours of delivery in writing. Failure to do so means the buyer has agreed to accept the product. 

Contact us

When to contact us regarding shipping and delivery:

If you have still not received your online order 12 days after your email confirmation, please get in contact with us.

Please use the form on our Contact Us page. We will get back to you as soon as possible.